Apologies
1. Apologies: Overcoming public sector reluctance, (2006) 51 AIAL Forum 47
2. The power of apology: An effective form of remedy in dispute resolution, Public Sector Litigation and Dispute Management Forum, Canberra 6 September 2011
3. Apologies – A practical guide (2nd edition), NSW Ombudsman 2009
[https://www.ombo.nsw.gov.au/__data/assets/pdf_file/0013/1426/Apologies_A-practical-guide.pdf ]
4. Open disclosure and apology: Time for a unified approach across Australia
(2013) 75 AIAL Forum 18 [https://www.ombo.nsw.gov.au/__data/assets/pdf_file/0011/49934/Open-disclosure-and-apology-Time-for-a-unified-approach-across-Australia.pdf]
Complaint handling
5. Dignity and respect: Recognising their importance for effective complaint handling
24 October 2016
6. Recognising dignity and showing respect: Essential for effective complaint handling, Perspektive Mediation, 1|2017
7. Communication with the parties to a complaint: Recognising and responding to common barriers to effective communication, 14 January 2018
8. Justice Theory - Compliance with accepted standards of conduct and decision-making, 9 November 2012 [https://www.ombo.nsw.gov.au/__data/assets/pdf_file/0020/8318/Justice-Theory-Presentation-Compliance-with-accepted-standards-of-conduct-and-decision-making-NIS-9-November-2012.pdf]
Managing unreasonable conduct by some complainants
9. Dealing with repeat applications, (2007) 54 AIAL Forum 64
10. Being difficult or experiencing difficulty? Commonwealth Ombudsman National Conference 24 September 2009
11. Unreasonable complainant conduct in a virtual world, 21st SOCAP International Symposium 16 November 2011
12. Unreasonable complainant conduct in a virtual world, Consumer Directions 16 March 2012
13. Responding to unreasonably persistent litigators, Land & Environment Court Annual Conference 30 May 2014
14. Responding to unreasonably persistent litigants, The Judicial Review Vol 12 – No. 1 September 2014 [https://www.ombo.nsw.gov.au/__data/assets/pdf_file/0009/50004/Responding-to-unreasonably-persistent-litigants.pdf]
15. Conflict escalation by complainants: A focus on prevention is the most practical strategy for complaint handlers, Perspektive Mediation 2|2015
Ethics
16. Ethics in the public sector – Clearly important, but ….., Ethics and Integrity in the Public Sector, Faculty of Law, University of Wollongong 18 August 2011
17. Ethical obligations on investigators, Government Lawyers Seminar 1 June 2012
18. Ethics in the public sector – Clearly important, but …. , (2014) 77 AIAL Forum 19
19. Ethics and integrity – Implications for investigators and complaint handlers, 9th National Investigations Symposium 9 November 2012
Integrity bodies
20. Review of administrative conduct and decisions in NSW since 1974: An ad hoc and incremental approach to radical change, (2012) 71 AIAL Forum 34
21. A response to the 2013 Whitmore lecture address by the Honourable Wayne Martin AC, Chief Justice of Western Australia, (2014) 88 ALJ 740
22. Third tier complaints handlers for human services and justice, (2016) 83 AIAL Forum 63 (co-author Tom McClean)
23. Public integrity as a whole: when can/should integrity bodies cooperate? 21 August 2018
Public interest
24. How do public interest considerations impact on the role of public sector lawyers? Public Sector In-House Counsel Conference, Canberra 30-31 July 2012
25. The public interest revisited: We know it’s important but do we know what it means? (2013) 72 AIAL Forum 34 [https://www.ombo.nsw.gov.au/__data/assets/pdf_file/0007/50002/The-public-interest-revisited-we-know-its-important-but-do-we-know-what-it-means.pdf[
26. What is the public interest? Government Solicitors Conference, Sydney 6 September 2016
27. 'The public interest: ensuring good public administration and accountability' in Who defines THE PUBLIC INTEREST?, Tom Frame (ed), Connor Court Publishing, 2018
Public interest disclosures
28. Brown, A.J., & Wheeler C. (2008). 'Project Findings: An Agenda for Action' in Brown, A. J. (ed), Whistleblowing in the Australian Public Sector: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations, Australia & New Zealand School of Government / ANU E-Press, Canberra.
29. Brown, A.J., Latimer P, McMillan J & Wheeler C. (2008). 'Best Practice Whistleblowing Legislation for the Public Sector: Key Principles' in Brown, A. J. (ed), Whistleblowing in the Australian Public Sector: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations, Australia & New Zealand School of Government / ANU E-Press, Canberra.
30. Making the disclosure process work, PSIC Senior Officers Workshop, Canada 5-6 October 2010
31. Internal reporting and the role of the investigator: Proactive management to minimise risk, National Investigations Symposium 8-9 November 2012
32. Brown, A. J., Meyer, D., Wheeler, C. & Zuckerman, J. (2014). ‘Whistleblower Support in Practice: Towards an Integrated Research Model’, in Brown, A. J., Lewis, D., Moberly, R. & Vandekerckhove, W. (eds), International Handbook on Whistleblowing Research, Edward Elgar, Cheltenham, pp.497-496.
33. Policies and procedures are all well and good, but …., 4 December 2018
Administrative law principles
34. Rethinking the legal advice privilege in the public sector context, (2006) 50 AIAL Forum 31
35. Judicial review of administrative action: An administrative decision-maker’s perspective, (2017) 87 AIAL Forum 79
36. Judicial review of administrative decisions: 37 shades of grey in administrative decision-making, APSACC – November 2017,
37. Judicial review of administrative action an administrative decision-maker’s perspective [full Version], August 2016,
38. Shooting the messenger: A messenger shoots back! 13 January 2017
39. What is ‘fair’ and ‘reasonable’ depends a lot on your perspective, (2014) 22 AJ Admin L Vol 22/1 Page 63 [https://www.ombo.nsw.gov.au/__data/assets/pdf_file/0011/50006/What-is-fair-and-reasonable-depends-a-lot-on-your-perspective.pdf]